Design of Work and IS Assignment
1. Why might a worker resist the implementation of a new technology? What are some of the possible consequences of asking a worker to use a computer or similar device in his or her job?
2. How can IT alter an individual’s work? How can a manager ensure that the impact is positive rather than negative?
3. What current technologies do you predict will show the most impact on the way work is done? Why?
4. Given the growth in telecommuting and other mobile work arrangements, how might offices physically change in the coming years? Will offices as we think of them today exist by 2020? Why or why not? Design of Work and IS Assignment Help
5. How is working at an online retailer different from working at a brick-and-mortar retailer? What types of jobs are necessary at each? What skills are important?
6. Paul Saffo, director of the Institute for the Future, noted, “Telecommuting is a reality for many today, and will continue to be more so in the future. But beware, this doesn’t mean we will travel less. In fact, the more one uses electronics, the more they are likely to travel.” 43 Do you agree with this statement? Why or why not? Design of Work and IS Assignment Help
7. The explosion of information-driven self-serve options in the consumer world is evident
in the gas station, where customers pay, pump gas, and purchase a car wash without ever seeing an employee; in the retail store such as Walmart, Home Depot, and the local grocery, where self-service checkout stands mean customers can purchase a basket of items without ever speaking to a sales agent; at the airport, where customers make reservations and pay for and print tickets without the help of an agent; and at the bank, where ATMs have long replaced tellers for most transactions. But a backlash is coming, experts predict. Some say that people are more isolated than they used to be in the days of face-to-face service, and they question how much time people are really saving if they have to continually learn new processes, operate new machines, and overcome new glitches. Design of Work and IS Assignment Help
Labor saving technologies were supposed to liberate people from mundane tasks, but it appears that these technologies are actually shifting the boring tasks to the customer. On the other hand, many people like the convenience of using these self-service systems, especially because it means customers can visit a bank for cash or order books or gifts from an online retailer 24 hours a day.
Does this mean the end of “doing business the old-fashioned way?” Will this put a burden on the elderly or the poor when corporations begin charging for face-to-face services?
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